Shared Services Receptionist Student Assistant

Shared Services Receptionist Student Assistant

Position Title: Shared Services Receptionist
Department: Student Wellness Center
Location: San José State University
Employment Type: Part-Time 10-20 Hours/ week, Student Assistant

Anticipated Start Date: Fall 2025

Initial Hiring Range: $17.95/hour Work Study Eligible

Position Description:

Student assistants serving as a Shared Services Receptionist at the Student Wellness Center play a vital role in creating a welcoming and supportive environment for students. They are the first point of contact for visitors, greeting them with warmth and professionalism. Responsibilities include checking in students for appointments, answering questions, and guiding them to the appropriate resources within the center. Additionally, you will assist with a variety of administrative tasks to ensure smooth daily operations. 

Duties and Responsibilities:

• Greet and assist students and visitors with a welcoming and professional demeanor.
• Provide general information, and direct inquiries to appropriate employees.
• Check-in appointments using an electronic health record system.
• Ensure students have access to complete necessary forms and documentation.
• Develop a comprehensive understanding of the Student Wellness Center's services and effectively guide students to appropriate clinics.
• Maintain confidentiality of patient information in compliance with SWC & HIPAA guidelines.
• Organize and manage front desk supplies, ensuring materials are stocked and accessible.
• Assist with administrative tasks such as data entry, filing, and scanning documents.
• Communicate effectively with medical staff, nurses, and providers to coordinate patient care.
• Ensure the front desk & waiting areas remain clean, organized, and welcoming.
• Perform other duties as assigned by supervisors.

Qualifications and Requirements:

• Must be a current San José State University enrolled student
• Strong interpersonal and communication skills with a customer service mindset.
• Ability to handle confidential information with professionalism and discretion.
• Comfortable working in a fast-paced environment with attention to detail.
• Basic knowledge of Google Suite (Docs, Sheets, Gmail) and ability to learn new software systems.
• Ability to work independently and as part of a team.
• Punctual, reliable, and committed to maintaining a positive work environment.
• Must be enrolled in at least 6 units and be in good academic and judicial standing with SJSU.

Work Schedule:

• Shifts available during Student Wellness Center operating hours (Monday–Friday)